Handling Exception Items (Verifying Batch)

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Handling Exception Items (Verifying Batch)

Once you are done scanning your checks (and payment coupons when applicable), you are ready to verify the batch. Verifying the batch looks to see if there are any exception items. Exception items are checks that the system does not know how to handle and therefore user intervention is required.

To verify the batch:

From within a batch of scanned checks, click Verify Batch.

Now, follow the on screen instructions. Different exception items must be handled differently. The system will walk you through each exception that you need to review.

Below is an example of a common Exception. In this case, the system could not verify the amount of the check due to illegible handwriting. Enter the amount and then press Enter or click Finish.
After you verify the first item, press Enter or click Finish. You will be prompted to view the next item.
Press Y or click Yes to see the next Exception to review.
After you respond to the final Exception item, you will be prompted to close out of the batch.
Click Yes to close out of the batch to move on to the next step. Click No in order to remain in the batch. If there are any items that have been rejected, the system will prompt you to pull rejects from the batch. Please see "Pulling Rejects from a Batch"
Once you close out of the batch and have handled all of the Exception items, you are ready to Approve Batch.

You are here: Detailed Guide for Using the Check Scanning System > Handling Exception Items (Verifying Batch)